Returns Policy

Kandy Kiss is dedicated to ensuring our customers are 100% satisfied with our products and service. 
If you find your selection is not the right fit, or you have simply changed your mind, please contact us to arrange a return and exchange
or credit (EXCLUDING SALE / DISCOUNTED ITEMS).

Returns must be received by us within 14 days of the purchase to be accepted and must be in its original condition (unused, unworn
and with all labels intact).

 

To organise an exchange or credit, please contact us ASAP via;

Email kandykiss@bigpond.com or call us on (03) 8390 4407.
Returns should be addressed to;
Kandy Kiss
CS Square Shopping Centre
Shop 30, 29 – 35 Lake Street,
Caroline Springs VIC 3023

 

For exchange items, please include a self- addressed prepaid satchel with your items to avoid an additional delivery fee being charged. 

 

Upon receipt of the returned items, we will send you confirmation of your credit or exchange.

 

If you have received a faulty item, Kandy Kiss will offer a replacement if available, credit or refund. 

A refund is only available for faulty items. 
All other return circumstances, including change of mind are subject to exchange or credit only.

 

Any credits or refunds given will be for the items value and will not include the initial postal charges.


NON-RETURNABLE ITEMS:

Gift Cards

Sale Items

Swimwear & Undergaments (for hygiene reasons)